What information do we collect from ChatLead.com, Inc. DBA CarChat24.com Users?

When the online customer service chat first begins, ChatLead.com, Inc. DBA CarChat24.com Users are asked to enter their names in whatever format or detail they prefer. During the chat, ChatLead.com, Inc. DBA CarChat24.com Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, we ask ChatLead.com, Inc. DBA CarChat24.com Users to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).

ChatLead.com, Inc. DBA CarChat24.com Users in need of technical support are required to complete a form for purposes of defining and clarifying their technical support requests. When submitting a technical support request, ChatLead.com, Inc. DBA CarChat24.com Users are asked to provide the following identifiable information: email address, URL of their site and a description of the issue. Emails sent to support are kept only for problem solving purposes and this information is not shared with or disclosed to any outside third parties.

We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site.

We also collect data through aggregated tracking information derived mainly by tallying page views throughout our site.

We do not knowingly collect any information from anyone under 18 years of age.

How does ChatLead.com, Inc. DBA CarChat24.com use information it collects from ChatLead.com, Inc. DBA CarChat24.com Users and will ChatLead.com, Inc. DBA CarChat24.com disclose such information to outside parties?

We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes). A ChatLead.com, Inc. DBA CarChat24.com User's information, including personally identifiable information, will not be shared with anyone. We do not sell trade or rent the personal information that ChatLead.com, Inc. DBA CarChat24.com Users provide.

What information do we collect from ASP Users?

When the online customer service chat first begins, ASP Users may be asked to enter their names or other personal information to facilitate service. By providing such personal information, ASP User consents to ChatLead.com, Inc. DBA CarChat24.com collecting and processing such personal information on behalf of itself or its customers. Also, during the chat, ASP Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, our customers may ask ASP Users to fill out an exit survey in order to obtain valuable feedback. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level). The surveys vary by customer so that our customers may obtain feedback specific to their website and business, as well as feedback regarding our service.

We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, ASP User consents to such logging and processing of IP address.

We do not knowingly collect any information from anyone under 18 years of age.

How does ChatLead.com, Inc. DBA CarChat24.com use information it collects from ASP Users and will ChatLead.com, Inc. DBA CarChat24.com disclose such information to outside parties?

We access the information we collect for certain purposes including, but not limited to, the following: to provide maintenance, support or professional services to our customers, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes.

An ASP User's information contained in the dialogue transcripts and the exit surveys may be shared with our customer on whose website the ASP User accessed our service (the "ASP Customer"). Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information related to an ASP Customer or ASP User (supplied voluntarily during the chat or in the exit survey) will not be shared with parties other than the ASP Customer, except as required by law. We actively encourage the ASP Customers to post a privacy policy on their site and to ensure that their use of the information will comply with their privacy policy.

We do not sell trade or rent the personally identifiable information that ASP Users provide.

How does ChatLead.com, Inc. DBA CarChat24.com protect user information?

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All chats and user data are maintained and archived on secure servers. Access to stored data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. We also use appropriate firewall technology within our facility to prevent unauthorized access. For another level of protection, all data is backed up daily, and archives are stored off-site in a secure location.

What about "cookies"

Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes Web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases, personal preferences regarding the use of the particular website and to make sure the user does not see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Our site uses cookies to enhance the user's experience by allowing us to recognize a user's return visit to our own service.

Browsers are usually set to accept cookies. However, if users would prefer not to receive cookies, they may alter the configuration of their browser to refuse cookies. If they choose to have their browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.

Opt-Out Policy

ChatLead.com, Inc. DBA CarChat24.com gives users options wherever necessary and practical. Such choices include opting not to engage in chat sessions and opting not to provide identifiable information during chat sessions.

In summary

We are committed to protecting the privacy of the users of our service. We use the information we collect to provide a better experience for future use of our service and to provide our customers with valuable feedback on their websites and businesses.

Correcting and Updating Personal Information

If any of the personal information that you provided to us changes or is incorrect, please email us with your new, correct information.

Business Transfers