{"id":2496,"date":"2014-10-29T00:03:24","date_gmt":"2014-10-29T04:03:24","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=2496"},"modified":"2022-04-26T18:39:18","modified_gmt":"2022-04-26T22:39:18","slug":"can-shoppers-find-chat-button-three-requirements-live-chat-success","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/can-shoppers-find-chat-button-three-requirements-live-chat-success\/","title":{"rendered":"Can shoppers press your chat button? Three requirements for live chat success"},"content":{"rendered":"<div id=\"attachment_2497\" style=\"width: 310px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2497\" class=\"size-medium wp-image-2497\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2014\/10\/directions-300x300.jpg\" alt=\"Icon design and placement is critical for live chat success\" width=\"300\" height=\"300\" \/><p id=\"caption-attachment-2497\" class=\"wp-caption-text\">Icon design and placement is critical for live chat success. Photo: www.freedigitalphoto.net<\/p><\/div>\n<p>Adding an effective live chat software or managed chat to your dealership website is one of the best ways to increase your website leads, but there are many details that are critical to the success \u2013 or failure \u2013 of this cutting-edge technology.<\/p>\n<p>It seems kind of elementary, but how easy is it for automotive website visitors to \u2018press your buttons\u2019 to chat? The debate we typically run into is one about whether or not to have a proactive pop-up invite when the owner doesn\u2019t like seeing them on his hunting gear website, but that is a discussion for another time.<\/p>\n<p>One frustration that we have had is that we close the popup that politely invited us to chat, then deciding later on we have a question and can\u2019t find the chat icon any more. There are three must-haves for your chat icons<\/p>\n<ul>\n<li><strong>Install an icon or tab<\/strong> \u2013 it sounds simple, but ensure your live chat setup includes a distinctive icon and \/ or side tab on every website page.<\/li>\n<li><strong>Make it stand out<\/strong> \u2013 If a shopper has to search for a chat icon they could just leave the website. Choose a color that pops, within the compliance requirements of your manufacturer, and opt for a size that fits within the design of your site that is big enough to spot. We often discover chat icons blended in with the social media links.<\/li>\n<li><strong>Select a location in the header or near the top<\/strong> \u2013 or at least above the fold (the main screen without scrolling down). The last thing you want is for your shopper to have to scroll down before they bump into your chat icon.<\/li>\n<\/ul>\n<p>These may seem like minor details, but as they say, the devil is in the details \u2013 and so are your added leads and sales. With more than a million chat conversations under our belt, we have a secure handle on live chat best practices, so call (or chat) now to <a href=\"https:\/\/carchat24.com\/blog\/\">increase your chat leads and sell more cars<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Adding live chat software or managed chat to your auto dealership website is one of the best ways to increase leads, but there are many critical details\u2026<\/p>\n","protected":false},"author":3,"featured_media":2906,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[17],"tags":[39,50,53,64,66,75,78,95,184],"class_list":["post-2496","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-chat-best-practices","tag-247-live-chat-solutions","tag-automotive-branding","tag-automotive-live-chat","tag-car-sales-leads","tag-carchat24","tag-chat","tag-chat-leads","tag-dealer-chat-software","tag-why-automotive-live-chat","post_format-post-format-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can shoppers find your live chat button?<\/title>\n<meta name=\"description\" content=\"Adding live chat software or managed chat to your auto dealership website is one of the best ways to increase leads, but there are many critical details\u2026\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/can-shoppers-find-chat-button-three-requirements-live-chat-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can shoppers find your live chat button?\" \/>\n<meta property=\"og:description\" content=\"Adding live chat software or managed chat to your auto dealership website is one of the best ways to increase leads, but there are many critical details\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/can-shoppers-find-chat-button-three-requirements-live-chat-success\/\" \/>\n<meta property=\"og:site_name\" content=\"CarChat24 Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CarChat24\" \/>\n<meta property=\"article:published_time\" content=\"2014-10-29T04:03:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-26T22:39:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2014\/10\/directions-300x3001.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nick\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CarChat24\" \/>\n<meta name=\"twitter:site\" content=\"@CarChat24\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/chat-best-practices\\\/can-shoppers-find-chat-button-three-requirements-live-chat-success\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/chat-best-practices\\\/can-shoppers-find-chat-button-three-requirements-live-chat-success\\\/\"},\"author\":{\"name\":\"Nick\",\"@id\":\"\\\/#\\\/schema\\\/person\\\/b820d0981564534a7b1e1c3a6cdf7bd4\"},\"headline\":\"Can shoppers press your chat button? 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