{"id":2650,"date":"2015-02-02T13:59:07","date_gmt":"2015-02-02T18:59:07","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=2650"},"modified":"2022-04-26T18:39:14","modified_gmt":"2022-04-26T22:39:14","slug":"infographic-live-chat-meets-customer-eye","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/infographic-live-chat-meets-customer-eye\/","title":{"rendered":"Infographic: Live chat more than meets customer eye"},"content":{"rendered":"<p>There is much more to adding live chat to a dealership website than just grabbing a dime-store variety add-on and hoping to increase leads and sell more cars. Just like an iceberg, the customer-facing portion is a tiny fraction of what it takes to set up a live chat that boosts sales AND gives the customer a positive experience.<\/p>\n<p>From the website interface to the chat operator console and which staff members or managed provider will take the chats to pre-written response scripts, there are a lot of decisions to be made. Check out this infographic for an idea of what goes into a successful live chat strategy on a dealer website.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2869 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2015\/02\/Infographic-live-chat-605x10241.jpg\" alt=\"Infographic-live-chat-605x1024\" width=\"605\" height=\"1024\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2015\/02\/Infographic-live-chat-605x10241.jpg 605w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2015\/02\/Infographic-live-chat-605x10241-177x300.jpg 177w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2015\/02\/Infographic-live-chat-605x10241-460x779.jpg 460w\" sizes=\"auto, (max-width: 605px) 100vw, 605px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There is much more to adding live chat to a dealership website than just grabbing a dime-store variety add-on and hoping to increase leads and sell more cars. Just like an iceberg, the customer-facing portion is a tiny fraction of what it takes to set up a live chat that boosts sales AND gives the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2869,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-2650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chat-best-practices"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Infographic: Live chat more than meets customer eye<\/title>\n<meta name=\"description\" content=\"There is much more to adding live chat to a dealership website than just grabbing a dime-store variety add-on and hoping to increase leads and sell more\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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