{"id":3833,"date":"2016-05-30T02:09:49","date_gmt":"2016-05-30T06:09:49","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=3833"},"modified":"2022-05-01T15:20:11","modified_gmt":"2022-05-01T19:20:11","slug":"jeff-sterns-cbt-dealer-self-managed-chat","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/jeff-sterns-cbt-dealer-self-managed-chat\/","title":{"rendered":"Jeff Sterns on CBT to discuss dealership self-managed chat"},"content":{"rendered":"<p><span style=\"color: #000000;font-family: Calibri\">CarChat24 Vice President of Sales, Jeff Sterns, discussed car dealer self-managed chat when he was a guest on CBT News last week. Sterns told the <a href=\"http:\/\/wwwcbtnews.com\" target=\"_blank\" rel=\"noopener\">Car Biz Today <\/a>anchors about the challenges dealers face when they rely on their staff to be available with chat\u00a0software\u00a0within a few seconds and continue chat conversations for 10 or 20 minutes or more. Even with the same scripts and tools that<a href=\"https:\/\/www.carchat24.com\/managed-chat\/\"> CarChat24 operators <\/a>use, dealer staff typically struggle to match the lead results because it is only a small corner of their work day. Whereas CarChat24 operators can help boost car dealership leads with managed chat by 50 percent or more because that is their core specialty. <\/span><\/p>\n<p><strong><span style=\"color: #000000;font-family: Calibri\">Often dealers assume their sales team is ideally positioned to respond to chat requests, but there are a few specific obstacles to this plan:<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"color: #000000;font-family: Calibri\">Salespeople tend to be busiest when customers want to chat, especially Saturdays and the last few days of the month<\/span><\/li>\n<li><span style=\"color: #000000;font-family: Calibri\">Forty percent or more of all chat conversations are about the service or parts departments and salespeople are often less than enthusiastic (or just don\u2019t care) about handling them<\/span><\/li>\n<li><span style=\"color: #000000;font-family: Calibri\">Salespeople often struggle with CRM, so another software adds to that stress<\/span><\/li>\n<li><span style=\"color: #000000;font-family: Calibri\">How happy are you with the sales team\u2019s handling of phone ups? Are you ready to hand out <a href=\"http:\/\/www.starbucks.com\/\" target=\"_blank\" rel=\"noopener\">Starbucks<\/a> gift cards or hide in a back room? Now add new software, typing speed, spelling, and things like all caps to this equation<\/span><\/li>\n<li><span style=\"color: #000000;font-family: Calibri\">Salespeople and even BDC staff are a better investment when they&#8217;re doing what they do best: selling, either in front of a customer or working the phones; not taking chat conversations<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;font-family: Calibri\">CarChat24 handles more than 80,000 chat conversations a month, and we\u2019ve had eight years to research the best ways for dealerships to connect to customers with live chat on their website. Call, chat, or text today to schedule your quick internet demo.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CarChat24 Vice President of Sales, Jeff Sterns, discussed car dealer self-managed chat when he was a guest on CBT News last week. Sterns told the Car Biz Today anchors about the challenges dealers face when they rely on their staff to be available with chat\u00a0software\u00a0within a few seconds and continue chat conversations for 10 or [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[17],"tags":[240,246,274],"class_list":["post-3833","post","type-post","status-publish","format-video","hentry","category-chat-best-practices","tag-cbt-news","tag-chat-video","tag-self-managed-chat","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jeff Sterns on CBT to discuss dealership self-managed chat<\/title>\n<meta name=\"description\" content=\"CarChat24 Vice President of Sales, Jeff Sterns, discussed car dealer self-managed chat when he was a guest on CBT News last week. Sterns told the Car Biz\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/jeff-sterns-cbt-dealer-self-managed-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jeff Sterns on CBT to discuss dealership self-managed chat\" \/>\n<meta property=\"og:description\" content=\"CarChat24 Vice President of Sales, Jeff Sterns, discussed car dealer self-managed chat when he was a guest on CBT News last week. 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