{"id":4378,"date":"2017-07-25T00:08:30","date_gmt":"2017-07-25T04:08:30","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=4378"},"modified":"2022-05-01T15:31:20","modified_gmt":"2022-05-01T19:31:20","slug":"carchat24-connects-google-business-dealers-live-chat","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/news\/carchat24-connects-google-business-dealers-live-chat\/","title":{"rendered":"CarChat24 connects Google My Business dealers with live chat"},"content":{"rendered":"<h2>Chat with your customers through Google search<\/h2>\n<div id=\"attachment_4379\" style=\"width: 310px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4379\" class=\"size-full wp-image-4379\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business.jpg\" alt=\"CarChat24 is fully compatible with Google My Business chat\" width=\"300\" height=\"201\" \/><p id=\"caption-attachment-4379\" class=\"wp-caption-text\">CarChat24 is fully compatible with Google My Business chat<\/p><\/div>\n<p>If your dealership is set up with <a href=\"https:\/\/support.google.com\/business\/answer\/7177958?hl=en\" target=\"_blank\" rel=\"noopener\"><strong>Google My Business<\/strong><\/a>, you now have the perfect way to connect with them using chat. CarChat24 technology is fully compatible with this new technology, that links to the CarChat24 operator console via <a href=\"https:\/\/carchat24.com\/blog\/dealership-live-chat\/carchat24-adds-sms-text-live-chat-platform\/\">SMS chat<\/a>.<\/p>\n<p>In fact, Google recommends quick responses to internet shoppers who want to chat through the Google My Business chat link, and will post the response times. This is similar to Facebook Messenger, and CarChat24 will help your dealership with near-instantaneous response times on both platforms.<\/p>\n<p>A <a href=\"http:\/\/img03.en25.com\/Web\/TwilioInc\/%7B79b29610-98c3-48ee-ad9e-b403df87ab6f%7D_Twilio_Global_Mobile_Messaging_Consumer_Report_2016.pdf\" target=\"_blank\" rel=\"noopener\">Twilio communication study<\/a> last year revealed that nine out of 10 consumers globally choose messaging over email as their preferred method. CarChat24 leads the industry in live chat performance when it comes to selling cars, so call, chat, text or Facebook Message us today to schedule a quick demo.<\/p>\n<p>Here are the easy steps to connect Google My Business chat to the CarChat24 operator console.<\/p>\n<h2>Set up Google My Business Chat<\/h2>\n<p style=\"line-height: 15.6pt; background: white; margin: 0in 0in 15.0pt 0in;\">When you go to the Google My Business home page, you will see this new section for \u201cMessaging\u201d on the left and an option in the middle promoting it saying, \u201cMessage with customers.\u201d<\/p>\n<div id=\"attachment_4380\" style=\"width: 710px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4380\" class=\"wp-image-4380 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-1.jpg\" alt=\"Google My Business Chat Step \" width=\"700\" height=\"478\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-1.jpg 700w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-1-300x205.jpg 300w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-1-640x437.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-1-460x314.jpg 460w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><p id=\"caption-attachment-4380\" class=\"wp-caption-text\"><strong>Google My Business Chat Step 1<\/strong><\/p><\/div>\n<h2 style=\"line-height: 15.6pt; background: white; margin: 0in 0in 15.0pt 0in;\"><strong>After you click on it the first time, you need to configure the mobile number to which you want to connect.<\/strong><\/h2>\n<div id=\"attachment_4381\" style=\"width: 710px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4381\" class=\"wp-image-4381 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-2.jpg\" alt=\"Google My Business Chat Step 2\" width=\"700\" height=\"604\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-2.jpg 700w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-2-300x259.jpg 300w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-2-640x552.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-2-460x397.jpg 460w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><p id=\"caption-attachment-4381\" class=\"wp-caption-text\"><strong>Google My Business Chat Step 2<\/strong><\/p><\/div>\n<h2 style=\"line-height: 15.6pt; background: white; margin: 0in 0in 15.0pt 0in;\">Then, after you verify the number, it lets you set up an autoreply to customers who use the feature. But for CarChat24 it can start a direct chat just the way it works for AdWords.<\/h2>\n<div id=\"attachment_4382\" style=\"width: 710px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4382\" class=\"wp-image-4382\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3.jpg\" alt=\"Google My Business Chat Step 3\" width=\"700\" height=\"716\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3.jpg 900w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3-293x300.jpg 293w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3-768x786.jpg 768w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3-640x655.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3-460x471.jpg 460w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-3-42x42.jpg 42w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><p id=\"caption-attachment-4382\" class=\"wp-caption-text\"><strong>Google My Business Chat Step 3<\/strong><\/p><\/div>\n<h2 style=\"line-height: 15.6pt; background: white; margin: 0in 0in 15.0pt 0in;\">Now, once it is set up, when someone sees your company\u2019s local panel in mobile search, they will see a \u201cmessage\u201d icon, which they can click:<\/h2>\n<div id=\"attachment_4383\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4383\" class=\"wp-image-4383 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-4.jpg\" alt=\"Google My Business Chat Step 4\" width=\"750\" height=\"1112\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-4.jpg 750w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-4-202x300.jpg 202w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-4-691x1024.jpg 691w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-4-640x949.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-4-460x682.jpg 460w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><p id=\"caption-attachment-4383\" class=\"wp-caption-text\"><strong>Google My Business Chat Step 4<\/strong><\/p><\/div>\n<h2 style=\"line-height: 15.6pt; background: white; margin: 0in 0in 15.0pt 0in;\">On iOS, it takes the customer to their native messaging app and lets them message the business:<\/h2>\n<div id=\"attachment_4384\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4384\" class=\"wp-image-4384 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-5.jpg\" alt=\"Google My Business Chat Step 5\" width=\"750\" height=\"1334\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-5.jpg 750w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-5-169x300.jpg 169w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-5-576x1024.jpg 576w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-5-640x1138.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-5-460x818.jpg 460w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><p id=\"caption-attachment-4384\" class=\"wp-caption-text\">Google My Business Chat Step 5<\/p><\/div>\n<h2 style=\"line-height: 15.6pt; background: white; margin: 0in 0in 15.0pt 0in;\">Then the chat operator gets a message in CarChat24 console as a TEXT chat and responds immediately:<\/h2>\n<div id=\"attachment_4388\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4388\" class=\"wp-image-4388 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-8.jpg\" alt=\"Google My Business Chat Step 6\" width=\"750\" height=\"1334\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-8.jpg 750w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-8-169x300.jpg 169w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-8-576x1024.jpg 576w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-8-640x1138.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business-8-460x818.jpg 460w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><p id=\"caption-attachment-4388\" class=\"wp-caption-text\"><strong>Google My Business Chat Step 6<\/strong><\/p><\/div>\n<p>Don&#8217;t miss this chance to connect Google My Business chat with the CarChat24 console.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your company is set up with Google My Business, you now have the perfect way to connect with them using chat. CarChat24 technology is fully compatible with this new technology, that links to the CarChat24 operator console via SMS chat.<\/p>\n","protected":false},"author":3,"featured_media":4379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[380,379,378],"class_list":["post-4378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-google-my-business","tag-twilio","tag-twilio-inc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CarChat24 connects Google My Business dealers with live chat<\/title>\n<meta name=\"description\" content=\"If your dealership uses Google My Business, you now have a great way to connect with customers. 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CarChat24 links GMB to our operator console\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carchat24.com\/blog\/news\/carchat24-connects-google-business-dealers-live-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"CarChat24 Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CarChat24\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-25T04:08:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-01T19:31:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2017\/07\/CarChat24-Google-My-Business.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"201\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nick\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CarChat24\" \/>\n<meta name=\"twitter:site\" content=\"@CarChat24\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/\"},\"author\":{\"name\":\"Nick\",\"@id\":\"\\\/#\\\/schema\\\/person\\\/b820d0981564534a7b1e1c3a6cdf7bd4\"},\"headline\":\"CarChat24 connects Google My Business dealers with live chat\",\"datePublished\":\"2017-07-25T04:08:30+00:00\",\"dateModified\":\"2022-05-01T19:31:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/\"},\"wordCount\":432,\"publisher\":{\"@id\":\"\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/CarChat24-Google-My-Business.jpg\",\"keywords\":[\"Google My Business\",\"Twilio\",\"Twilio Inc.\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/\",\"url\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/\",\"name\":\"CarChat24 connects Google My Business dealers with live chat\",\"isPartOf\":{\"@id\":\"\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/news\\\/carchat24-connects-google-business-dealers-live-chat\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/CarChat24-Google-My-Business.jpg\",\"datePublished\":\"2017-07-25T04:08:30+00:00\",\"dateModified\":\"2022-05-01T19:31:20+00:00\",\"description\":\"If your dealership uses Google My Business, you now have a great way to connect with customers. 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