{"id":4523,"date":"2018-03-21T05:40:09","date_gmt":"2018-03-21T09:40:09","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=4523"},"modified":"2022-05-01T14:53:51","modified_gmt":"2022-05-01T18:53:51","slug":"greet-anonymous-website-visitors","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/lead-generation\/greet-anonymous-website-visitors\/","title":{"rendered":"It&#8217;s Time to Greet the Anonymous Visitors on Your Car Dealership Website"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4524 size-full\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors.jpg\" alt=\"It's time to greet the anonymous 95% of visitors on our car dealership website.\" width=\"1200\" height=\"1079\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors.jpg 1200w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors-300x270.jpg 300w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors-768x691.jpg 768w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors-1024x921.jpg 1024w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors-640x575.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/greet-anonymous-website-visitors-460x414.jpg 460w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2 class=\"p1\"><span class=\"s1\">Does your car dealership need live chat on its website?<\/span><\/h2>\n<p class=\"p3\"><span class=\"s1\">This is a question dealers frequently ask themselves. Take a look at the numbers to get the full story. First start with your total unique traffic that visits your car dealership website. Estimate that half of those anonymous visitors will engage into a conversation with your live chat feature on your website. Once engaged, about 55% of those conversations will result in a lead opportunity for in sales, service, parts, or customer service. These leads are directly routed into your dealerships CRM, email HTML, and mobile SMS alerts with a full transcript. The transcripts are a detailed report showing you the website visitor&#8217;s referring site and click path (which pages\/inventory were viewed on your site) along with their contact information. Currently, the automotive industry is seeing roughly 94% of all leads submitted from live chat are for the sales department. This is a great opportunity to start converting more anonymous visitors that come to your car dealership website into real sales prospects.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4525\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages.jpg\" alt=\"CarChat24 support packages\" width=\"1200\" height=\"794\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages.jpg 1200w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages-300x199.jpg 300w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages-768x508.jpg 768w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages-1024x678.jpg 1024w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages-640x423.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/03\/CarChat24-support-packages-460x304.jpg 460w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2 class=\"p1\"><span class=\"s1\">Who Chats?<\/span><\/h2>\n<p class=\"p3\"><span class=\"s1\">Adding CarChat24&#8217;s <a href=\"https:\/\/www.carchat24.com\/software\/\">live chat software<\/a> to your car dealership website is just the first step. Now you have to manage those conversations and processes. Live chat conversations will occur at any time of day and you have to be ready with a concierge based customer service philosophy. In fact, 27% of all live chats come in after the dealership business hours. Do you have qualified staff in place to handle that surge of additional contacts and leads?\u00a0\u00a0<strong><a href=\"https:\/\/carchat24.com\/blog\/\"><span class=\"s2\">CarChat24.com<\/span><\/a><\/strong> has you covered! With it\u2019s strength in ten years of serving the automotive industry, <span class=\"s2\">CarChat24.com<\/span>\u00a0is ready to help you with their award winning <a href=\"https:\/\/www.carchat24.com\/managed-chat\/\">live chat support solutions<\/a>. <span class=\"s2\">CarChat24<\/span>\u00a0currently offers:<\/span><\/p>\n<ul>\n<li class=\"p3\"><span class=\"s2\"><b><i>Backup Support Managed Chat<br \/>\n<\/i><\/b><\/span>You have the ability to accept live chats initially but, if you team is busy the live chats roll over to 24\/7 professionally trained Live Chat Operators that \u201cBack You Up\u201d and handle the conversation, go for the appointment, and submit the lead directly back to you.<\/li>\n<li class=\"p2\"><span class=\"s2\"><b><i>Full Support Managed Chat<br \/>\n<\/i><\/b><\/span>Leave the chatting to us 24\/7 364 days a year (closed Christmas day) and check the box that you have your website fully engaged and backed with fully trained operators that will handle questions, concerns, comments and generate the highest quality sales leads for your car dealership.<\/li>\n<\/ul>\n<h2>How Do I Get Started?<\/h2>\n<p><strong><a href=\"https:\/\/www.carchat24.com\/#contact-sales\">Click Here<\/a><\/strong> to contact our sales department and schedule a <em>free online demo<\/em> at your convenience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does your car dealership need live chat on its website? Take a look at the numbers to get the full story. This is a great opportunity to start converting more anonymous visitors that come to your car dealership website into real sales prospects.<\/p>\n","protected":false},"author":3,"featured_media":4524,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,24,26],"tags":[],"class_list":["post-4523","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dealership-live-chat","category-lead-generation","category-live-chat-features"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>It&#039;s Time to Greet the Anonymous Visitors on Your Car Dealership Website<\/title>\n<meta name=\"description\" content=\"Does your car dealership need live chat on its website? Take a look at the numbers to get the full story. 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